Account and sign-in
1memo uses Google or Apple sign-in instead of a password created inside the app. Use the same provider and email address on iPhone, Android, and 1memo.ai so your preferences and 1memo+ access can follow the same account.
1memo+ billing
Manage or cancel a subscription through the provider that charged you: Apple App Store on iPhone, Google Play on Android, or Stripe on the web. If a completed purchase is missing, open Settings and use Restore Purchases, then contact support with the provider and approximate purchase time if access still does not appear.
Notifications
Notification time and cadence are device-specific. Check both 1memo Settings and the phone's system notification settings. A memo remains readable in the app even when notification permission is declined or delivery is delayed.
Report a third-party ad
The compact Report this ad link appears only beside a third-party network ad. Tap it, choose the closest reason, add an optional explanation, and continue to the prepared support email. Before sending, attach a screenshot that shows the ad and the surrounding 1memo screen. Do not include passwords, purchase receipts, or other private account information in the screenshot.
FatherPhi membership messages and clearly labeled sponsored partner posts are first-party placements, so they do not show the network-ad report control. You can still contact support about any 1memo experience.
Delete your 1memo account and data
1memo is provided by Master of AI LLC. To delete your account, open Settings in the iPhone app, Android app, or on 1memo.ai, choose Help & about, and select Delete account. The in-app request permanently deletes the signed-in 1memo account; you do not need to contact us to complete it.
If you cannot access your account, email phi@phinguyen.dev from the address associated with the account. We will verify the request before deleting account-linked data.
Data removed
We remove the 1memo profile, sign-in sessions, preferences, onboarding progress, notification devices, personalized reading state, and account-linked first-party advertising frequency records. An inaccessible-account request is completed within 30 days after verification.
Data that may be retained
We may retain limited transaction, tax, fraud-prevention, security, or audit records where required by law or a legitimate business obligation. We retain limited purchase ownership and redacted refund-decision evidence so a transaction cannot be transferred to another person and pending billing issues can still be resolved. Customer explanations and contact details are removed from those retained records. Apple, Google, and Stripe retain their own purchase records under their policies.
Subscriptions and deletion
You can delete now without waiting for a paid subscription period to end. After explicit confirmation, your 1memo web subscription is canceled immediately; deletion does not automatically refund existing charges. Apple and Google Play subscriptions are not canceled by deleting your account and may keep charging until you cancel them in the store. Other Master of AI apps and their subscriptions are not deleted or canceled.
Manage Apple subscriptions · Manage Google Play subscriptions
Policies
Read the Privacy Policy and Terms of Service.